The aim of this workshop was to strengthen and extend our understanding of the needs of current and prospective users of the NRP, so that the software development process of the NRP could be better aligned with those needs. The workshop was organised and coordinated by Dr. Yannick Morel and Victoria Neumann, and gathered 15 participants, both HBP members and external users. They exposed their expectations (and sometimes frustrations) in lively discussions over the two days of the meeting, providing invaluable insight into the value proposition of the NRP. In particular, we would like to thank Dr. Bernd Porr, from the University of Glasgow, for joining us and contributing with both feedback and ideas. A big thanks also to our dev team who actively contributed to an engaging and productive conversation throughout the workshop!